Payment Rules and Security

Secure Payment via WEBPAY

Our secure WEBPAY server establishes an encrypted connection using the TLS protocol and confidentially accepts your payment card details (card number, cardholder name, expiration date, and CVC/CVC2 security code).

Please note: After making a payment with a bank card, you should keep the electronic receipts (payment confirmations) sent to your email for reconciliation with your card statement (to confirm transactions in case of disputes).

Payment via ЕРИП System

You can pay for lessons through the ЕРИП system in any bank using internet banking, mobile banking, info kiosk, ATM, cash desk, etc.

Payment can be made using cash, any electronic money, or bank payment cards.

Then enter the order number, payment amount (if not specified), verify the correctness of the information, and complete the payment.

If you make a payment at the bank cashier, please inform the cashier about the need to make a payment through the ЕРИП system.

Support

If after payment you did not receive an email confirmation about the upcoming lesson, please contact our technical support by phone +375 29 123 45 67 or email support@our-shop.by to resolve your situation.

Refund Policy

When paying with a bank payment card through the WEBPAY system, refunds are made to the same card that was used for payment.

Cash refunds are not allowed when paying with a bank payment card. Settlement with the consumer when refunding the paid amount is made in the same form in which the payment for goods, works (services) was made, unless otherwise agreed by the parties. The refund procedure is regulated by payment system rules.

To receive a refund to your bank card, please contact us using the contact information provided on the website. For operations made with errors, please apply with receipts confirming the erroneous charge.

The refund period to the card typically is 7 (seven) calendar days and depends on the issuing bank. The refund amount will be equal to the purchase amount.